RETURN Policy

If you are needing to do a return, please contact us at: CS@thehouseofgentry.com
Once received we will examine the piece to make sure it is in the same condition it was sent to you in.  After, you will receive your refund  within 3 days of us receiving the item in the form of store credit via email.   Here is more details on our policy:

 

What items are returnable?

  • We must be contacted within 3 days of delivery to process returns or exchanges.
  • We must receive your return within 14 days of it's orginal delivery to you.
  • In original condition with tags attached
  • Unwashed, Unworn, and Unaltered
  • Free of odor, stains, cigarette smoke and pet hair.

What items are non-refundable?

  • Free gifts or promotional items
  • We do NOT accept items purchased through Poshmark
  • Clearance and Sale items are considered FINAL SALE and are not eligible for return.
  • Giftcards, storecredit, and discount codes are not redeemable for cash
  • Bralettes and other intimate apparel

***If you ship back an item that is ineligible for return the items will not be shipped back to you and will be donated to a local women's shelter or you will be responsible for the cost to have the items shipped back to you.

Are there any charges for return?

  • There is no charges for returns.
  • Original shipping charges is non-refundable.
  • You are responsible for return shipping charges.

Exchanges:

If you love your item and just want to exchange it for a new size, you will have to purchase your item with store credit that is issued via email. The fashion world moves fast and so must we; we can not guarantee an item's availability through email correspondence.